AFTER SALES SUPPORT
Normal support business hours are Monday – Friday, 7 AM — 6 PM AEST.
If a support request is sent during business hours a support representative will typically get back to you within 4 hours. If received after hours, a response will be sent the following day.
To speed response time please include the following information in your request:
Contact information – please include e-mail address and phone number
Product name and version number
If your request includes problems pertaining to a specific error message, please include a screen shot of the error message.
Our knowledge base contains a wide array of technical articles on all our product lines. Explore the Knowledge Base for in-depth articles: