Contacting Support

 

Normal support business hours are Monday – Friday, 7 AM — 6 PM AEST.

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If a support request is sent during business hours a support representative will typically get back to you within 4 hours. If received after hours, a response will be sent the following day.

 

To speed response time please include the following information in your request:

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• Contact information – please include e-mail address and phone number

• Company name

• Product name and version number

• Operating system

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If your request includes problems pertaining to a specific error message, please include a screen shot of the error message.